ku9 Privacy Policy
Your personal information matters to us. This document explains in detail how ku9 collects your information, the purposes for which it is used, and how it is kept secure.
Table of Contents
1 Introduction and Scope
ku9 (referred to in this document as "we", "us", or "the platform") operates an online gaming and betting service for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect about you when you use ku9's website, mobile application, or other digital channels, and how that information is managed.
By using ku9's services, you agree to the terms described in this Policy. To learn about the general rules for using our services, please read the Terms and Conditions, which contain detailed guidance on account management, bonuses, and betting.
This Policy applies only to ku9's own platform. Third-party websites or services are governed by their own privacy policies, for which ku9 is not responsible.
2 Information Collection
ku9 collects your information in two main ways — what you provide directly, and what is collected automatically while you use the platform.
2.1 Information You Provide
During account registration and management, we collect the following information:
- Full name and date of birth
- Mobile number and email address
- Documents required for identity verification (National ID or passport details)
- Mobile banking details for deposits and withdrawals (bKash, Nagad, Rocket, Upay)
- Information provided when contacting the support team
2.2 Automatically Collected Information
When you use ku9, the following information is collected automatically through technical processes:
- Device type, operating system, and browser version
- IP address and geographic location (up to country/division level)
- Time spent on the site, pages viewed, and click patterns
- Betting and gaming activity history
- Login times, session duration, and security logs
We never store your mobile banking PIN, OTP, or password. After a payment transaction is complete, only the necessary reference information is retained by us.
3 Purpose of Use
ku9 uses collected information only for specific and legitimate purposes. Each purpose is clearly stated below:
- Account Management: To complete registration, verify identity, and ensure secure login.
- Payment Processing: To correctly process deposits and withdrawals and to maintain records of financial transactions.
- Customer Support: To resolve your issues promptly via live chat and email.
- Security and Fraud Prevention: To prevent unauthorised access, suspicious activity, and account compromise.
- Service Improvement: To analyse user experience and make the platform more effective.
- Legal Compliance: To meet applicable legal obligations and respond to requests from regulatory authorities.
- Communications: To send important account updates, security alerts, and relevant information.
We do not sell your information to advertising companies or transfer it to third parties in exchange for any financial benefit.
5 Sharing Information with Third Parties
ku9 may share information with third parties only under strictly controlled circumstances and for specific purposes. We do not share information except in the categories below:
- Payment Processors: Information required to complete transactions through bKash, Nagad, Rocket, and Upay.
- Identity Verification Services: With accredited verification agencies to prevent fraudulent accounts.
- Game Providers: Technical data (not personally identifiable information) for operating games from studios such as Pragmatic Play, Evolution, JILI, and PG Soft.
- Legal Obligations: In response to a court order or a lawful request from a government authority.
- Business Transfers: In the event of a merger or acquisition, users will be notified in advance.
ku9 does not sell or rent your personal information to any advertising network, data broker, or third-party marketing organisation.
6 Data Security Measures
To keep your information secure, ku9 applies industry-standard technologies and practices. Our security framework includes:
- SSL/TLS Encryption: All data transmission on the website and app is encrypted.
- Two-Factor Authentication: OTP verification during login and sensitive account changes.
- Access Controls: Staff are granted access only to the information needed for their specific responsibilities.
- Regular Security Audits: Routine audits to identify and address system vulnerabilities.
- Data Backups: Encrypted backups stored on secure servers.
However, complete security on the internet cannot be guaranteed. Should a security breach occur, we will promptly notify affected users and take the necessary steps.
7 Data Retention Period
ku9 retains your personal information for as long as necessary to operate the service and meet legal obligations. The key guidelines are:
- Active account data: retained for as long as the account remains open.
- After account closure: financial and identity information is kept for a minimum of 5 years.
- Transaction records: up to 7 years as required for financial audit purposes.
- Customer support communications: deleted 3 years after the last contact.
- Analytics logs: kept as aggregate statistics after personally identifiable information has been removed.
Once the specified period has passed, information is securely deleted or anonymised so that you can no longer be identified.
8 User Rights
As a ku9 member, you have specific rights over your personal information. You may make any of the following requests:
- Right to Access: You may request to know what information we have collected about you.
- Right to Rectification: You may request that incorrect or incomplete information be corrected.
- Right to Erasure: Subject to certain conditions, you may request that your information be deleted.
- Right to Restrict Processing: In certain cases, you may request that the scope of data use be limited.
- Right to Data Portability: You may request that your information be provided in a common format.
- Right to Object: You may object to the use of your information for specific purposes.
To exercise these rights, contact our support team via live chat. We aim to respond within 30 business days. However, some requests may not be fulfillable due to legal obligations or security reasons.
As part of our responsible gambling commitment, if you wish to set restrictions on your account, visit the Responsible Gaming page for details on self-exclusion and deposit limit options.
9 Protection of Minors
ku9's services are exclusively for individuals aged 21 or older. We do not knowingly collect or process the personal information of minors (persons under 21).
Age verification is mandatory at registration. If we find that a minor has opened an account using false information, that account will be closed immediately and the associated information will be deleted.
If you believe a minor is using ku9, please notify our support team immediately.
10 Policy Changes
ku9 may update this Privacy Policy from time to time — due to changes in the service, legal requirements, or technical developments. For significant changes, we will:
- Post a clear notice on the website
- Send a notification to your registered email or mobile number
- Indicate the date of the change and the relevant sections
Continuing to use the service after an updated policy is published will be considered acceptance of the new policy. You are advised to check this page regularly to stay informed of the latest version.
11 Contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the ku9 support team. We are available in Bengali and English, seven days a week, 24 hours a day.
- Live Chat: Instant contact via the website or app
- Email: [email protected]
When submitting a privacy-related request, please include your account's registered mobile number so we can verify your identity promptly.
To learn more about us and understand the scope of ku9's services, visit the About Us page.
For quick answers to common questions, visit our FAQ section — it covers frequently asked questions about accounts, payments, and bonuses all in one place.